Store Policies

Payment options

All items must be pre paid prior to delivery. Shadesailworld accepts MasterCard,  and Visa credit cards online.

Order Confirmation

You should receive an email confirmation after you have completed your order.

Returns Policy

Please note that we only refund costs if the return is a result of our error or the item is damaged in transit.

Goods Damaged in Transit
If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product  to us for assessment.

Please inspect your order upon delivery. If there is damage, please follow these returns instructions-

Email us at returns@shadesailsworld.com within 2 working days of receiving your order indicating the reason for your return.

Refunds
Shadesailworld will only refund the purchase price and freight charges if a product is returned as a result of our error and/or because of faulty material or workmanship. (in addition to goods damaged in transit - see above)  

Method of Refund
The same method as you paid.

How to make a return

Please Click Here to go to our Returns Page and complete the form and return the product in its original condition.
 

Please note that we only refund costs if the return is a result of our error or the item is damaged in transit.

You are responsible for the safe return of merchandise.

Return address:

Shadesailworld
PO Box 3096
Success W.A. 6964
Australia

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Shipping and Delivery

Your purchase will be sent by Australia Post Freight. The shipping time for your order will depend on your location.
Our policy is to ship items within 3 working days of receiving your order. If an item is out of stock we will contact you via e-mail in the first instance to let you know the expected delivery date. International orders Click Here for "usual delivery" estimated times.

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Order Amendments or Cancellations:

PLEASE NOTE: We cannot amend or cancel an order once it has entered the shipping process.
 

You can cancel or amend an order before the item enters the shipping process by sending us an email with your name, email address, order confirmation number together with the details of the changes you wish to make, such as altering delivery instructions or changing the colour of a requested item. Shadesailworld will email you a note confirming the changes have been made.

Pricing

All prices are shown in US Dollars and include all freight and GST (where applicable).
PLEASE NOTE: Our prices do NOT include any duties, import taxes or the like that your local authorities may or may not impose.

Contact Us

Shade Sail World
PO Box 3096
Success, Western Australia
Australia 6164

Tel: +61 08 9331 7777
Fax: +61 08 9331 7788

Email: admin@shadesailworld.com

AARD SHADES PTY LTD - ACN 092 433 602 - ABN 71 092 433 602